Online Business Software Boosts Sales

The days of customers having to wait long periods of time for their online issues to be taken care of are quickly passing by. Online business owners and website marketers understand how important it is for their customers to have their customer service problems handled immediately. This can be done by email, an online forum or online chat software. Live support software enables the customer to receive instant answers regarding their questions and get the help they need without having a long waiting period.

With automatic chat software, users are able to utilize customer service help on a 24/7 basis. This not only allows the issue to be solved quickly, but keeps the customer happy and more likely to continue coming back to the website. Another type of software designed for customer service needs enables the customer to submit questions through online chat, by email, text message or by using all three options. If the customer is not able to stay online to wait for the answer, this live support software allows them to pick a specific time for customer service to reply to their questions.

While being able to receive an immediate response is one sure way to keep the customer happy, another is offering help before the customer is aware that they even need it. Live support software that is proactive in nature is able to detect when an issue arises on the website. One best example for this is http://live247support.com wherein if the customer is having a problem with an application or making a transaction, the software opens a chat box for the customer and offer help. The help can be in the form of answering questions or even helping them complete a transaction. Software such as this can mean the difference in the customer walking away when having difficulties placing a high-end transaction or continuing to make the purchase. Having this option available for the customer can really boost the customer experience. The customer is not only more likely to return to a website where they receive “over and above” customer service, but they are sure to tell others about their experience as well. This means customer retention and a possible new customer base for the website.

Live support software can also use stored customer information to provide support and guidance to other customers. With the use of this customer knowledge and analytic, it is possible to build a library of FAQ's to help all customers that may be having a similar issue or purchasing the same product. The list of frequently asked questions may be all that is needed for the customer's problem to be solved, leaving them happy with the transaction and the assistance they have received from the website.

While providing a product or service that the customer wants and needs is extremely important, it is equally important to provide excellent customer service, which will be able to turn satisfied customers into “raving fans”. Live support software provides both reactive and proactive customer service applications, enabling the customer to complete transactions with ease.